Privacy Policy

1. Introduction

NobleBlade Mowing (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, prospects, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our services, website, customer portal, and communications.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and physical/property address.
• Estimate & Quote Request Information: Property type, subdivision, services requested, service frequency preferences, property photos, and any notes you provide through our online estimate request form.
• Invoice & Payment Information: Billing details, invoice records, payment method preferences, transaction history, and tip/donation amounts. Payment card processing is handled securely by Stripe — we do not store your full card number.
• Customer Portal Account Information: Email address, hashed password, portal activity, service history, communication preferences, and account settings.
• Communication Records: SMS messages, emails, and other correspondence related to your service.
• Service Records: Service visit dates, services performed, property condition observations, before/after photos, and crew notes.

3. How We Use Your Information

Your personal information is used exclusively for NobleBlade Mowing business operations, including:

• Providing, scheduling, and managing lawn care services
• Sending appointment reminders, service updates, and schedule notifications
• Generating and delivering estimates, quotes, and invoices
• Processing payments and maintaining billing records
• Communicating with you about your service via phone, email, or SMS
• Responding to your inquiries, support requests, and feedback
• Maintaining and improving our customer portal
• Internal record-keeping and business analytics

4. SMS & Communication Consent

When you provide your phone number and consent to receive communications from NobleBlade Mowing, you may receive text messages related to:

• Appointment reminders and schedule updates
• Estimate and quote notifications
• Invoice and payment reminders
• Service completion updates
• Important business communications

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share limited information only with:

• Payment Processor (Stripe): To securely process card payments. Stripe's privacy policy governs their handling of payment data.
• SMS Service Provider (Twilio): To deliver text message communications you have consented to receive. Twilio processes messages on our behalf and is bound by their own data protection agreements.
• Email Service Provider: To deliver email notifications and correspondence on our behalf.

These service providers are used solely to facilitate NobleBlade Mowing operations and are contractually obligated to protect your data.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing for portal accounts
• Access controls limiting data to authorized personnel
• Secure cloud storage for files and photos
• Regular review of security practices

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your service, we may retain certain records for accounting, tax, and legal purposes.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by using the unsubscribe link or contacting us

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us: